Our Commitment to Excellence

At Pier One Store, we understand that our sophisticated, global clientele expects nothing less than perfection in both our products and service. Our shipping and returns policies reflect our dedication to providing you with a seamless, reliable shopping experience that matches the quality of our carefully curated collection.

Shipping Information

Order Processing

All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Timeframes

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Includes tracking and insurance
  • Recommended for time-sensitive orders

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Includes basic tracking

International Shipping Note: We proudly serve customers worldwide, excluding select Asian countries and remote areas. Customs fees and import duties are the responsibility of the customer and are not included in shipping costs.

Returns & Exchanges Policy

Eligibility Period

We gladly accept returns and exchanges for most items within 15 days of delivery date.

Return Conditions

To be eligible for return or exchange, items must meet the following conditions:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be in their original packaging
  • Proof of purchase (order number) is required

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned or exchanged:

  • House Shoes (hygiene reasons)
  • Blue-light glasses (prescription and personal use nature)
  • Items marked as “final sale”
  • Personalized or custom-made products

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

Email Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body Must Include:

  • Your full request: [return/exchange]
  • Order Number
  • Date of Purchase
  • Item(s) to Return (Product Name, Size, Color)
  • Reason for Return/Exchange
  • Preferred Resolution: [Refund/Exchange for specific item]
  • Your Full Name
  • Shipping Address

Step 2: Wait for Authorization

Our customer service team will respond within 1-2 business days with a Return Authorization Number and detailed shipping instructions.

Step 3: Ship Your Return

Package your items securely, include the original packing slip, and ship to:

Pier One Store Returns
1743 Grim Avenue
San Diego, US 92105

Shipping Cost Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refund Information

Processing Timeline

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method
  • Appearance Timeline:
    • Credit/Debit Cards: 5-10 business days to appear on your statement
    • PayPal: 3-5 business days

Important: Original shipping fees are non-refundable. For exchanges, we will cover the shipping cost of the replacement item.

Special Circumstances

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damaged product and packaging. We will arrange for a replacement or refund and cover all associated shipping costs.

International Returns

International customers are responsible for:

  • All return shipping costs and customs fees
  • Ensuring proper documentation for international shipping
  • Using a trackable shipping method

Need Assistance?

Our customer service team is dedicated to ensuring your complete satisfaction. For any questions about our shipping or returns policies, please contact us:

  • Email: [email protected]
  • Response Time: 1-2 business days
  • Business Hours: Monday-Friday, 9:00 AM – 6:00 PM PST

Thank you for choosing Pier One Store. We appreciate your trust in us and are committed to providing you with the sophisticated, reliable shopping experience you deserve.