Our Commitment to Your Satisfaction

At Pier One Store, we understand that finding the perfect accessory or footwear is essential to completing your style. While we strive to deliver products that exceed your expectations, we recognize that sometimes an item may not be the right fit. Our returns and exchanges policy is designed with our sophisticated, global clientele in mind, ensuring a seamless process that matches the quality of our products.

Return & Exchange Eligibility

We gladly accept returns and exchanges for most items within 15 days of delivery, provided they meet the following conditions:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be in their original packaging
  • A proof of purchase is required

Non-Returnable Items

To ensure hygiene and quality standards, the following items cannot be returned or exchanged:

  • House Shoes (for hygiene reasons)
  • Blue-light glasses (due to prescription and personal use nature)
  • Items marked as final sale
  • Personalized or custom-made products

Return Process

Follow these simple steps to initiate your return or exchange:

Step 1: Submit Your Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Pier One Store Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Date of Purchase: [Purchase Date]
Item(s) to Return: [Product Name, Size, Color]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: [Refund/Exchange for specific item]
Your Full Name: [Your Name]
Shipping Address: [Your Address]

Thank you for your assistance.
Sincerely,
[Your Name]

Step 2: Wait for Authorization

Our customer service team will respond within 1-2 business days with a Return Authorization Number and shipping instructions.

Step 3: Ship Your Return

Package your items securely, include the original packing slip, and ship to:

Pier One Store Returns
1743 Grim Avenue
San Diego, US 92105

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Exchange Process

Exchanges follow the same process as returns. Please indicate in your email if you’d like to exchange for a different size, color, or product. Exchanges are subject to product availability.

Refund Information

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Timeline:
    • Credit/Debit Cards: 5-10 business days to appear on your statement
    • PayPal: 3-5 business days
  • Shipping Costs: Original shipping fees are non-refundable

International Returns

As we serve customers globally (excluding select Asian and remote areas), international returns are accepted. Customers are responsible for:

  • All return shipping costs and customs fees
  • Ensuring proper documentation for international shipping
  • Using a trackable shipping method

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged product and packaging. We will arrange for a replacement or refund and cover all associated shipping costs.

Questions?

Our customer service team is dedicated to ensuring your complete satisfaction. For any questions about our returns and exchanges policy, please don’t hesitate to contact us:

Email: [email protected]
Response Time: 1-2 business days
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM PST

Thank you for choosing Pier One Store. We appreciate your trust in us and are committed to providing you with the sophisticated, reliable shopping experience you deserve.