FAQ

About Pier One Store

What kind of store is Pier One Store?

Pier One Store is an online retailer focused on offering high-quality fashion apparel and accessories. We provide a wide range of products from business shoes to casual boots, from bags to accessories, all aimed at delivering a premium shopping experience to customers worldwide.

Who are the target customers of Pier One Store?

Our target customers are modern consumers who value quality and pursue fashion. Whether you’re looking for daily fashion items or refined accessories for special occasions, Pier One Store has what you need.

Product Questions

What products does Pier One Store mainly sell?

We offer a wide variety of fashion products, including:

• Shoes: ankle boots, ballet flats, business shoes, flat shoes, boots, house slippers
• Accessories: bags, hats, scarves, belts, blue-light blocking glasses
• Clothing: coats, jackets

What are the features of Pier One Store products?

Our products feature high quality, fashionable designs, and practicality. Each item is carefully selected to ensure it fits current fashion trends while meeting everyday wear needs.

Shipping & Delivery

Which regions does Pier One Store ship to?

We offer worldwide shipping, except for certain remote regions and some areas in Asia. If you are unsure whether we ship to your location, please contact our customer service team.

What shipping options are available?

We offer two shipping methods:

• Standard Shipping: $12.95, shipped via DHL or FedEx, delivered within 10–15 days after dispatch
• Free Shipping: free for orders over $50, shipped via EMS, delivered within 15–25 days after dispatch

How long does order processing take?

Order processing usually takes 1–2 business days. After processing, you will receive a confirmation email with tracking information.

Can I change the shipping address after placing an order?

You can only change the address if your order has not entered the shipping process. If you need to modify your address, please contact us immediately at [email protected].

Payment Methods

What payment methods does Pier One Store accept?

We accept Visa, MasterCard, JCB, and PayPal to ensure your payment process is convenient and secure.

Returns & Refunds

What is Pier One Store’s return policy?

We hope every item you purchase from Pier One Store brings satisfaction. If you are not completely satisfied, you may return the product within 15 days of receiving it. Please refer to our return policy for more details.

What is the return process?

To request a return, please contact our customer service team at [email protected], and we will provide detailed return instructions.

Account & Orders

How can I track my order?

After your order is shipped, you will receive a confirmation email containing tracking information. You can use this information to track the package from our warehouse to your doorstep.

How can I contact customer service?

Our customer service team is ready to assist you with any delivery questions or concerns. Please contact us at [email protected], and we will respond promptly.